Additional users (AUs) are secondary accounts linked to a primary (parent) user, such as an exhibitor. These AUs enable the parent user to delegate tasks, share responsibilities, and streamline event management without granting full access to their content.
AUs inherit permissions and visibility based on the parent user’s User Type (UT) and User Category (UC).
Benefits of Additional Users
• Delegate Tasks: Allow parent users to share responsibilities with colleagues or team members without sharing login credentials.
• Enhanced Collaboration: Empower team members to manage specific tasks independently.
• Tailored Access: Organisers can customise access based on the parent user’s needs, ensuring additional users only see relevant content.
When to Use Additional Users
An exhibitor managing their company’s stand at an event may request help from their logistics coordinator to handle event-specific tasks. For example, the logistics coordinator may need to upload insurance documents, submit a contractor agreement form, or manage shipping schedules.
The organiser creates an additional user for the coordinator, granting access only to logistics-related tasks and content, ensuring the coordinator does not see unrelated sections of the portal.
How to Add Additional Users
1. Navigate to Users > Additional Users > Add Additional User.
2. Fill in the required details, including Name, Email, and other relevant fields.
3. Assign an AU Role that matches the tasks they will handle.
4. Select at least one Stand Number (mandatory; multiple selections are allowed).
5. Click Save to finalise the user addition.
For detailed information on managing additional users with roles, see here.
